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Delete Your Account

Last updated: July 18, 2026

This page explains how to request deletion of your Kayro account and personal data. Kayro is operated by Kayro Wave for Applications and Real Estate Marketing LLC.

Delete your account in the app

You can delete your account yourself, at any time, from inside the Kayro app. No email or phone call is needed:

  1. Open the Kayro app and go to the Profile tab.
  2. Tap Account settings.
  3. Tap Delete account.
  4. Read what will be deleted, type DELETE to confirm, then confirm again.

Deletion takes effect immediately. Your account is signed out on every device and can no longer be used to sign in.

If deletion is unavailable

To protect you and the other party, the app will not delete an account that still has unfinished commitments - an active booking, money in your Kayro wallet, a withdrawal or top-up still being processed, an unpaid bill, or a commission we still owe you. The app tells you exactly which of these applies. Once they are settled, deletion becomes available.

If you cannot access the app or need help settling something, email hello@kayrowave.com and include the mobile number registered to your account. We may verify your identity first, so that no one else can delete your account, and will complete verified requests within 30 days.

What data is deleted

When your account is deleted, we erase the personal data associated with it, including:

  • Your name, email, date of birth, gender, and occupation.
  • Your phone number, which is released - you can register a new account with the same number later.
  • Your profile photo.
  • Identity verification (KYC) document images and numbers, except where retention is legally required (see below).
  • Saved payment and payout methods (mobile wallet, bank / InstaPay details).
  • Your favorites, saved searches, in-app notifications, and device push-notification tokens.
  • Any reviews you wrote are stripped of their text and are no longer attributed to you.
  • Your listings are removed from Kayro and no longer appear in search.

What data is retained, and why

Financial and accounting records - completed bookings, payments, wallet transactions, and the proof-of-transfer images you submitted for a bank or wallet top-up - are retained where we are legally required to keep them for tax, accounting, anti-fraud, or other regulatory obligations. After deletion these records are no longer linked to your name, phone number, or identity documents: they reference only an internal account number.

They are kept only for the period required by law, after which they are deleted. Kayro does not store card or banking credential data; card payments are handled by our payment processor.

Contact

For any question about deleting your account or data, contact us:

Kayro Wave for Applications and Real Estate Marketing LLC
7 Al Tayeb Street, Luxor, Egypt
Email: hello@kayrowave.com